U.S. Return Policy
Stella + Lucca gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to a U.S. address for a STORE CREDIT within 30 days from the date your order shipped. FINAL SALE items are considered items with a 30% or more discount off your purchase, or items in a SALE category and cannot be returned.
- Due to our limited quantities and high demand for our products, we cannot offer exchanges on any items. Returned merchandise will be processed for a Stella + Lucca store credit ONLY.
- We recommend purchasing the desired item's correct size and then shipping back the returned product to not miss out on the item.
- If you have received a defective item, please contact Customer Care at firstname.lastname@example.org within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Ship Your Return
- The cost of handling the return is $6.00 for any number of items, and it will be deducted from your Stella + Lucca store credit.
- Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
- Once we receive your return, we will refund the purchase amount to a Stella + Lucca E-Gift Card sent to your order's email address.
- Please allow up to two weeks for your return to be processed.
International Return Policy
- Stella + Lucca gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to any international address for a store credit within 30 days from the date your order shipped. Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact Customer Care at email@example.com within 30 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.
How long does it take to process the return?
- Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
- Once you receive your email indicating your return has been processed, you can expect to receive your Stella + Lucca E-Gift Card in 3-5 business days.
Is there a return fee?
- The cost of handling the return is $6.00 for any number of items and will be deducted from your store credit. You pay for your own return shipping costs.